2021 marks the tenth year that PyCon has granted booth space to early-stage startups that use Python in new and interesting ways. And what a decade it has been! Startup Row has given over 100 companies a platform to share what they're working on with the Python community, and the past ten years of Startup Row shows off the technical diversity and depth of the Python ecosystem. Ranging from data science and visualization, to many flavors of back-end tooling, productivity and communication platforms, super-niche software applications, and even a couple of hardware ventures, the flexibility of the Python language and its uses are on full display on Startup Row. Startup Row at PyCon 2021 Without further ado, here's the Startup Row lineup at PyCon 2021 (in alphabetical order): Bit.io is a cloud database company which allows data teams and data enthusiasts to upload, query, and share data repositories internally or with the world. Dagster is a data orchestration tool for machine l
The Salesforce team is looking forward to meeting you remotely at PyCon 2021! In the meantime, check out this case study on how they solved the challenge of assisting customer service agents in finding answers to customer problems. Problem Statement and Background The problem we are tackling here is assisting customer service agents in finding answers to customer problems accurately and fast. To answer customer questions, customer service agents typically rely on Information Retrieval (Search) systems fetching data from heterogenous data sources. These customer questions are often long text and not well-suited for a search system to handle as-is. To that end, we built a content-based recommendation system that matches incoming customer questions, in the form of a customer case or ticket, to the knowledge article that will help address the customer issue. Approach The system we built machine learns on a customer’s data corpus and returns the best matching articles when customers ask the